Customer Support Billing Specialist

 Belgrade, Serbia

Job Description

 Invoice Generation: Generate both recurring and one-time invoices using our proprietary in-house software, ensuring they are precise and cater to our diverse customer base's needs.

 Invoice Accuracy and Distribution: Verify invoice accuracy meticulously before distribution through our in-house software, aiming to enhance customer satisfaction and streamline the payment process.

 Payment Collection: Take initiative in making calls for payments, maintaining professionalism and courtesy. Follow up on outstanding payments to secure timely collections.

 Payment Plans: Negotiate and arrange payment plans for customers experiencing financial challenges, showing understanding and flexibility while protecting the company's interests.

 CRM and Payment Entry: Accurately enter payment information and manage customer communications through our in-house software, ensuring seamless internal coordination and up-to-date records.

 Accounts Receivable Reporting: Process and review accounts receivable reports, offering insights and strategies to refine billing processes and enhance collection efforts.

 Collection Targets: Achieve or surpass monthly collection goals, contributing to CyberNet Communications' financial success. Develop strategies to reduce bad debt and optimize cash flow.
Customer Relationship
Personal Evolution
Autonomy
Administrative Work
Technical Expertise

Must Have

  • Excellent written and oral English skills - Full professional proficiency
  • Excellent written and verbal communication skills, ability to communicate with customers and collaborators professionally and calmly in difficult collection situations on English.
  • Exceptional communication and negotiation skills, capable of effective customer and team interactions.
  • Must be reliable and dependable, self-motivated and demonstrate a willingness to learn.

Candidate's Profile

  • Previous work experience in customer support, finance, accounting, or cash collection is an advantage
  • Ability to prioritize and organize work effectively to meet deadlines
  • Innovative attitude, stress resistant, team player
  • Detail-oriented with a commitment to accuracy and the ability to juggle multiple tasks. 

Responsibilities

  • Ability to work both independently and as part of a team, thriving in a fast-paced setting.
  • Being capable to manage between 15-20 calls per shift 
  • Ensure documentation is kept up to date to support both customers and team members.

What's great in the job?


  • Opportunity for Professional Growth: Joining CyberNet Communications, a company at the forefront of the telecommunications industry, offers a chance to work in a dynamic environment with opportunities for growth and advancement.
  • Operational Impact: This role is pivotal in managing the in-house billing and collections processes, indicating that the individual will have a significant impact on the company's operational efficiency and customer satisfaction.
  • Diverse Skill Development: The role involves various responsibilities such as invoice generation, accuracy verification, payment collection, negotiation, CRM management, and reporting. This offers a chance to develop a diverse skill set within finance and customer relations.
  • Financial Management: Managing accounts receivable reporting and achieving collection targets contribute to the financial success of CyberNet Communications, indicating a role with significant responsibility and potential for recognition based on performance.
  • Strategic Contribution: Developing strategies to reduce bad debt and optimize cash flow showcases an opportunity for strategic thinking and contribution to the company's financial objectives.
     

What We Offer

    Competitive salary 

   Work during Pacific time zone 8AM-5PM PST/ 5PM-2AM Belgrade time

  Equipment provided by the company

  Organized transport home after 4 PM PST (Mandatory office days are Tuesday and Wednesday only)

   Lunch provided by the company while in the office.

  Private premium healthcare including annual medical check-ups

  Informal and fun atmosphere in the pet-friendly office