CyberNet Communications offers the most personalized support in the industry. Your account manager and customer service representative work side by side throughout the order process to ensure your service is delivered in a timely manner and that your expectations are met from the day you sign your contract and every day thereafter.

Our customer service team is trained to be proactive in resolving customer issues, unlike other carriers who take a reactive approach. CyberNet monitors its network 24 hours a day 7 days a week and our support team will most likely know about a problem before you do and will be working to resolve it before you make your initial call to our call center. We offer one of the most solid Service Level Agreements in the industry with a guaranteed uptime of 99.99%.  

We truly stand behind our slogan: “Performance Guaranteed”.

CyberNet Communication stands behind its promise. Our commitment to customer satisfaction is clearly stated in each and every contract we sigh and it reads as follows:

“If during the term of the agreements, the customer is not completely satisfied with CyberNet’s network quality, sales support and/or customer service support, the customer should notify CyberNet Communications in writing. If CyberNet Communications cannot resolve the problem to the customers’ satisfaction within 15 days of receipt of the notice, the customer reserves the right to terminate the agreement with a 30 days notice”.